Knowledge base
The source every answer pulls from.
Your protocols, your guidance, your answers, in one place. It's what grounds the Welcome Agent and AI Chat, so nothing Neela tells your patients sounds generic.
Neela for Practices
Own the space between your appointments.
Neela for Practices is the white-label AI care companion that reinforces your guidance, prepares your patients, and lowers your call volume. Without changing how you practice.
Live demo · Welcome Agent
Ask SunnyHIPAA compliant
Full data encryption
Guided by your practice
Available 24/7
The exam room problem
Your patients ask ChatGPT before they ask you.
And it's costing you minutes per visit, calls per week, and trust over time.
85%
of doctors see more AI-informed patients than a year ago.
83%
have had to correct AI misinformation during a visit.
63%
say AI-informed patients require more time in the exam room.
79%
of ChatGPT responses rated higher quality than physician responses.
64%
of patients would trust an AI diagnosis over their doctor's.
1 in 5
patients hide their AI use from their doctor.
Sources: Zocdoc 2026 AI-Informed Patient Report, JAMA Internal Medicine 2023, Innerbody.
Stop being Big AI's second opinion.
Capabilities
Six capabilities, one continuous companion.
Grouped the way your practice actually works.
Inside the practiceWhat you configure and control
Welcome Agent
A branded chatbot on your practice website.
Patients arrive on your site and meet a companion that already knows your protocols, your hours, and your tone.
Patient-facingWhat your patients reach for between visits
AI Chat
24/7 answers, grounded in your guidance.
Plain language responses that reinforce what you told the patient, not a generic encyclopedia entry.
Visit summary
A plain-language recap of the appointment.
What you said, what to do next, and what to watch for. The tasks that matter surface when they're due, and every lab, consent, and document stays tied to the visit it came from.
Family coordination
The whole care network, aligned.
Everyone helping your patient recover works from the same guidance you gave, so nothing gets lost between the visit and home.
Feedback loop
Patient insights
Understand what your patients never say out loud.
Track the topics your patients raise between visits at a high level.
Extend through the Neela app. Patients carry Neela across all their care and their whole family. As a Neela Practice, you decide how they interact with you, and your knowledge base guides them inside the app, with or without you in the room.
FAQ
No. Neela is not a diagnostic tool. It reinforces what you already told the patient, points them to the protocol you set, and escalates back to your staff when the question is outside that protocol.
During onboarding (two to four weeks, included) we ingest your clinical guidelines, after-visit instructions, FAQs, and any patient-facing materials you already use. You approve everything before it goes live.
Neither. Neela is the layer of coordination and communication that lives between appointments. It complements your EHR and patient portal (Epic, Athena, eClinicalWorks), it does not replace them.
$1,000 per month per specialty. Month to month, no minimum contract. No per-patient, per-physician, per-message, or setup fees. Multi-specialty practices pay per specialty.
HIPAA compliant, SOC 2, encryption in transit and at rest. We never train models on your patient data.
Independent owner-physicians and administrators at practices with 1 to 50 physicians. If that is you, we built this for you.
Hire Neela for your practice.
Month to month. $1,000 per specialty. Onboarding in two to four weeks, included.
Hire Neela